Effective Date: January 1, 2025 | Last Updated: January 1, 2025
Atlantic Capitals (“we,” “our,” “us”) is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, share, and protect information about customers and visitors of our platform. By using our services, you agree to the practices described in this policy.
We collect information you provide when opening an account, making transactions, or contacting our support team. This includes: full name, address, date of birth, Social Security Number or government-issued ID number, email address and phone number, financial information including account balances and transaction history, device information and IP address when you access our platform, and usage data about how you interact with our services.
Your information is used to provide and improve our banking services; verify your identity and prevent fraud; comply with legal and regulatory obligations including anti-money laundering (AML) and Know Your Customer (KYC) requirements; communicate account updates, security alerts, and relevant product information; personalise your experience and improve our platform based on usage patterns.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with: regulated service providers who assist in delivering our services (under strict data processing agreements); federal and state regulators, law enforcement, and courts when required by law; fraud prevention agencies and credit reference bureaus as permitted by applicable law. All third parties are contractually obligated to protect your data.
We apply institution-grade security to all customer data: 256-bit TLS encryption for all data in transit and at rest; multi-factor authentication on all account access; continuous 24/7 security monitoring and anomaly detection; annual third-party penetration testing; strict employee access controls and background checks; geographically distributed encrypted data storage.
You have the right to: access a copy of your personal data; request correction of inaccurate information; request deletion of your data (subject to legal retention obligations); opt out of non-essential communications; lodge a complaint with your state regulator. To exercise these rights, contact our Privacy Office at privacy@atlanticcapitals.com or call our 24/7 support line.
We use essential session cookies to maintain secure authenticated sessions. We do not use advertising trackers or sell browsing data. You can manage cookie preferences in your browser settings. Disabling essential cookies may prevent you from signing in to your account.
We retain customer data for a minimum of seven years as required by federal banking regulations. After the applicable retention period, data is securely destroyed. You may request information about the specific retention period applicable to your data.
We will notify you of material changes to this Privacy Policy at least 30 days before they take effect, via email and an in-app notification. Continued use of our services after notification constitutes acceptance of the updated policy.
For any privacy-related enquiries, data requests, or complaints, contact our Privacy Office: Email: privacy@atlanticcapitals.com | Phone: +1 (800) 555-0192 (24/7) | Address: Atlantic Capitals Privacy Office, United States.
Our Privacy Office is available to answer any questions about how we handle your personal data.